Sarah Champain
Driving License
Nantes (44000) France
Employed
Just looking around
Currently in Nantes working for Doctolib, as Senior Product Manager to optimize Salesforce for our salespeople.
Before that, I contributed to various international projects on Salesforce or in CRM in Munich where I stayed six years.
With a strong international backgroun, working in projects in English, German and French, I am graduated with a master degree in management/marketing.
Before that, I contributed to various international projects on Salesforce or in CRM in Munich where I stayed six years.
With a strong international backgroun, working in projects in English, German and French, I am graduated with a master degree in management/marketing.
Senior Product Manager
Doctolib
Since April 2021
Full-time
Nantes
France
- Within the Sales Performance team, I contribute to the optimization of Salesforce to better suit the needs of Doctolib sales representatives, especially on the scope selling/billing.
- Roadmap and project management
- Preparation and animation of workshops
- Drafting functional and technical documentation
- Test management
- Roadmap and project management
Salesforce Consultant / Project Lead
Hardis Group
May 2020
to March 2021
Full-time
Nantes
France
- Project in the agricultural industry (05/2020 – 03/2021)
Business responsible for the implementation of Salesforce for sales processes
- Preparation and Execution of online Workshops
- Formalization of customer requirements
- Creation of business proposal
- Creation of Use Cases/User Stories
- Testing
- Configuration and setup
- User training and creation of training documents
.
- Preparation and Execution of online Workshops
- Project in the agricultural industry (02/2021 - 03/2021)
- Scoping project, conducting fifteen interviews in French, English and German to discover paint points related to the use of the CRM tool.
- Drafting strategic document and conducting restitution workshop with potential improvments to optimize the use of Salesforce.
- Scoping project, conducting fifteen interviews in French, English and German to discover paint points related to the use of the CRM tool.
CRM Senior Consultant
Impulsion Consulting GmbH (Buljan & Partners GmbH)
November 2014
to March 2020
Full-time
Munich
Germany
- Project in the automotive industry (01/2018- 03/2020)
Business support for retail / wholesale integration of CRM systems
- Creation of Business proposal to improve data synchronization and 360° view on customer between retail CRM systems and wholesale CRM systems for 6 markets: Switzerland, France, Benelux, Italy.
- Business Lead on the scope Lead Management to specify and integrate new features matching user's needs.
.
- Creation of Business proposal to improve data synchronization and 360° view on customer between retail CRM systems and wholesale CRM systems for 6 markets: Switzerland, France, Benelux, Italy.
- Project in the automotive industry (08/2017 - 03/2020)
Implementation of CRM Blueprint for the region North Africa, Middle East and Eastern Europe.
- Creation of CRM Blueprint and guidelines
- Implementation of CRM measures for both the wholesale and retail business and reporting tool to steer the sales funnel.
- Execution of on-site workshops
- Rollout support for Morocco and Tunisia
.
- Creation of CRM Blueprint and guidelines
- Agile Project in the automotive industry (04/2017 – 12/2017)
Business support for Lead and Opportunity Management processes and for Customer Care processes (CIC). Creation of Use cases/user stories for the implementation of a CRM System prototype with Salesforce for 3 pilot markets: Germany, France and Belgium.
. - Project in the automotive industry (02/2017
- 03/2017)
Definition of Sales and CRM business requirements and processes for the implementation of a new CRM system
.
- 03/2017)
- Project in the automotive industry (11/2014 - 01/2017)
Customer assistance and support in establishing Microsoft Dynamics CRM in emerging markets in Europe and Asia
- Rollout Management and follow-up for markets (Russia, Ireland, Portugal and East Europe markets)
- Preparation and Execution of Workshops
- Evaluation of the objectives: business, IT and CRM strategy
- Formalization of market requirements
- Change Management
- Data Migration
- Users Training (CRM Team, CIC Sales & Marketing, CIC Customer Service)
- Preparation of users manual
- Test Management (System Testing, Release Testing, End-User Testing)
- Operational Support
- Monitoring activities
- Rollout Management and follow-up for markets (Russia, Ireland, Portugal and East Europe markets)
Skills
Languages
-
French, native language
Expert
-
German, fluent
Advanced
-
English, fluent (TOIEC 890 05.2012)
Advanced
Certifications
- Professional Scrum Product Owner I (PSPO I) 12/2019
- Professional Scrum Master (PSM I) 12/2019
Computer Literacy
-
Salesforce
Advanced
-
Microsoft Dynamics CRM
Good
-
Siebel CRM
Intermediate
-
MS-Office (word, excel, power point, outlook, publisher)
Expert
-
Agile Project Management tools: Jira, Confluence
Good
-
Zuora
Intermediate
-
Azure DevOps
Good
-
Asana
Intermediate
-
HP Quality Center/ALM
Good
-
Microsoft Visio
Good
-
Microsoft Project
Intermediate
-
SharePoint
Good
-
SPSS, Spad for datamining
Intermediate
Master degree. Specialization in marketing applied to services (incl. banking & insurance, distribution and tourism), the non-profit sector (social marketing), CRM and analysis of statistical data and e-marketing
Research thesis: Drive-in models - online food retailing in France
Master's thesis: Customer loyalty program and relationship marketing for "one-to-one" marketing
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Research thesis: Drive-in models - online food retailing in France
Master's thesis: Customer loyalty program and relationship marketing for "one-to-one" marketing
4-year program with 2-theoretical years in France and 2-years abroad; including a double-degree with a partner university (FH-Regensburg) and professional internships.
Bachelor's thesis: Marketplace as e-commerce strategy
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Bachelor's thesis: Marketplace as e-commerce strategy
The University “Hochschule Regensburg” is a partner school of Sup de Co la Rochelle. Double-degree french/german in European Business Studies.
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- Music Festival: electronica, folk, world music
- Ballets: Swan Lake, Giselle, the Nutcracker, Paquita, Romeo and Juliet, Lady of the Camellias , les Ballets russes (Afternoon of a Faun, Les Biches, Scheherazade), Onegin, Ballet of Igor Moïsseïev, le Corsaire, Spartacus, the Wayward Daughter, Alice in Wonderland, Anna Karenina, Don Quichotte, Carmen
- Opera: la Traviata, Rigoletto, Lucretia Borgia, Carmen, La Juive, Boris Godunov, Nabucco, The Sicilian Vespers, Hansel and Gretel
- Museums and Art exhibitions
- 25 visited countries: Germany, Austria, Switzerland, Poland, Czech Republic, Hungary, Croatia, UK, Ireland, Spain, Portugal, Italy, Greece, Netherlands, Belgium, Luxemburg, Sweden, Lithuania, Morocco, Tunesia, Russia, Kyrgyzstan, Georgia, Turkey, Malta